Last Updated: 2/10/2026

This Shipping Policy explains how shipping works when you order from IQ Pouch through www.iqpouch.com.

1. Order Processing Time

Orders are typically processed within [1–3 business days] (excluding weekends and holidays).

During peak periods, processing may take longer.

2. Shipping Rates

Shipping costs are calculated at checkout based on:

• your location
  
• package weight and size
• selected shipping method
  

3. Estimated Delivery Times

Delivery times depend on your location and chosen shipping option. Estimated delivery ranges are:

• Domestic: [X–Y business days]
• International: [X–Y business days]
  
  

Delivery times are estimates and not guaranteed.

4. Shipping Carriers

We ship using carriers such as:

• [USPS / UPS / FedEx / DHL / Local carrier]
  
  

5. Tracking

When available, tracking information will be sent to the email address you provide at checkout.

6. International Shipping

When we ship internationally:

• you are responsible for customs fees, import taxes, and duties
  
• we are not responsible for delays caused by customs
  
  

7. Incorrect Address

Please ensure your shipping address is correct.

If an order is returned to us due to an incorrect or incomplete address, you may be responsible for reshipping fees.

8. Lost or Delayed Packages

If your package is delayed, please allow additional time for the carrier.

If your package appears lost, contact us here and we will assist you.

9. Damaged Packages

If your order arrives damaged:

• take photos of the packaging and product
  
• contact us within [48 hours] here
  
  

We will work with you to resolve the issue.

 

---

 

4) RETURN & REFUND POLICY

Last Updated: 2/10/2026

This Return & Refund Policy applies to purchases made from IQ Pouch through www.iqpouch.com.

1. Return Window

You may request a return within [14 / 30] days of delivery.

To be eligible, items must be:

• unused
• in original packaging
• in the same condition as received
  
  

2. Non-Returnable Items

The following items are not eligible for return (customize this list):

• digital products or downloads
• personalized/custom items
  
• gift cards
• items marked “final sale”
  
• hygiene/consumable products once opened
  
  

3. How to Start a Return

To start a return, contact us here with:

• your order number
  
• the item(s) you want to return
  
• reason for return
• photos (if item is damaged/incorrect)
  
  

We will respond with return instructions.

4. Return Shipping Costs

Choose one:

Option A (Customer Pays Return Shipping)

Customers are responsible for return shipping costs unless the item was defective or incorrect.

Option B (We Pay Return Shipping)

We provide a prepaid return label for eligible returns.

5. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved, refunds will be issued to your original payment method within [5–10 business days].

6. Exchanges

We may offer exchanges depending on stock availability. If you want an exchange, contact us here.

7. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within [48–72 hours] of delivery.

We may offer:

• a replacement
• a refund
• store credit
  
  

8. Chargebacks

If you believe there is an issue with your order, please contact us before filing a chargeback. We’re usually able to fix things quickly.